Modules:
Hm 1 2 3 4 5 6 7 8

Contents:

Objectives

Objectives:
Upon completing this course, you will be able to:

• interpret knowledge management concepts and terms
• apply a personal plan for course management
• identify your personal plan for completing this course
• recognize the key objectives of this introductory course

The goal of this course is to give participants a common language about knowledge management that will used throughout the certification program.

Knowledge management is what we do to accomplish our goals faster and  more effectively.  It is a proactive attempt to improve and accelerate knowledge production, diffusion, acquisition, and usage with the goal of improving ourselves individually or as a collection of people.  Managing knowledge about knowledge management helps us accomplish our KM goals faster and more effectively.  The goal of this e-learning course, KM Concepts and Terms, is to transfer knowledge about knowledge management to you as the audience.  In addition, because we want to do that as quickly and effectively as possible, it makes sense that we use the KM method covered in this program to do it.

We will describe knowledge management, examine its long history, and learn how it has been the key to our survival.  Both individual knowledge management and collective knowledge management have been with us since tribal times.  We’ll define the two and review examples of how that knowledge has been utilized in life and how it can be utilized in a business environment.

Topics to be covered include:

• the powerful impact KM can have on an organization

• opportunities for KM projects

• a natural analogy of knowledge management
  

• the three branches or disciplines of knowledge management

• the origins and history of knowledge management
  

• definitions and descriptions of knowledge processes

• how knowledge is produced

• how knowledge is retrieved and acquired

• how knowledge becomes a knowledge claim

• working definitions of formal and informal management as they relate to knowledge production

• the different types of knowledge that exist

• applications of knowledge claims and knowledge validation to your own environment

• knowledge diffusion

• Knowledge Economics and how it is used to justify a KM project or operation
  

• a complex adaptive system in nature

• examine how this model can be applied to an organization

• the difference between soft knowledge management technology and hard knowledge management technology
  

• the different levels of knowledge

• the concept of meta-knowledge

• apply them to your work environment
  

• results and impact of KM

• identify possible metrics in all the various components of the knowledge production process

• different perspectives of knowledge management – from CEO to financial, marketing, human resources and other viewpoints

• the concept of Meta Innovation

• how this assures an innovation culture

• how to measure knowledge management itself

Upon completing "KM Concepts (COR501)," you’ll have an understanding of the important roles and jobs within a KM team, and be ready to get started with a KM team.

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