|
Associate
Level (Level 1) KM/KEE Professional Development Course
Senior
Level (Level 2) KM/KE Professional Development Course
Level 1 CKM/CKEE Course
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Core (Common) Courses |
Estimated time to complete (Hrs)* |
COR 500 Introduction to the Certification Program
This course introduces the new
Certification student to the role, format and
courses of the Certification program. You will learn how the courses are set up,
the estimated elearning course lengths, course
prerequisites, relationship of the elearning courses
to the face-to-face or Online Workshop and much
more. |
1 |
COR 501 Introduction to KM Concepts
This
course will introduce you to the basic concepts and
terminology of Knowledge Management (KM).
You will become familiar with the variety of
ways Knowledge Management can be used in
organizations and you will review the history of
knowledge management.
This course is the foundation for all KM
courses.
[Note: Estimated time to complete course includes an
additional 10 hours for additional text reading assignments from
Working Knowledge, Thomas H. Davenport & Laurence
Prusak].
Module Topics:
- Course Goal Setting
- What is KM?
- The Knowledge Process
- The KM View
- Levels of Knowledge
- KM as a Business Strategy
- Metrics
- Knowledge Economics
- Getting Started
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20 |
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COR 502 Introduction
to the Knowledge Management Method
Topics:
- Engaging in Strategic and
Tactical Planning
- Managing the Project or Ongoing
Program
- Managing and Engineering an
Environment
- Managing and Innovating
Knowledge about KM
|
1 |
COR 505 KM Case Studies (Optional)
Students will review three cases - the Manhattan Project, Three Mile Island and Navajo
Code Breakers - in this course.
They will have a chance to see examples where
knowledge management could be applied and apply the
cases to their own knowledge management
environments. |
12 |
COR 511 eKnowledge and eCommerce
This course will describe the
concepts of e-Knowledge and e-Commerce and
illustrate how, coupled together, they form a supply
chain revolution, where e-Commerce describes the
explosive emergence of the Internet as a major,
worldwide distribution channel for goods and
services.
Topics:
- What is e-Knowledge?
- Why e-Knowledge?
- Types of Distance Learners
- Distance Learning, www and Communication
Theory
- What is e-Commerce?
- Aspects that Influence the Organization
Design
|
2 |
COR 514 Ethical and Legal Issues in KM
Decision making within an
organization is constrained by both ethical and
legal considerations. Ethics establishes a framework
for making decisions based on values, a
determination of what is right and wrong. Laws
create public policy built on government's
presumption of what is best for its citizens. Legal
aspects frequently attempt to codify ethical
responsibilities, but often can differ from an
individual's or organization's moral standards.
This course also includes the Knowledge
Management Certification Board Code of
Ethics.Topics:
- Ethics Concepts
- KMCB Code
- Legal Concepts
|
4 |
COR 517 Calculating ROI for KM Programs/Projects
This course will provide an
overview of return on investment calculation and how
the techniques can be related to the knowledge
management profession.
Topics:
- Return On Investment Basics
- Decision Making under Uncertainty and Risk
- Measuring Risk with Probability
Distributions
- Analyzing the Hard Benefits
- Reducing Operation Cost
- Improved Staff Productivity
- Cost Avoidance
- The Soft Benefits
- Increasing the Knowledge Base
- Sharing Expertise
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4 |
COR 520 Ethnography & Taxonomy
After reading James P. Spradley’s
book Participant Observation, participants
will apply concepts of creating an ethnography
and a taxonomy to the KM/IM process and model.
Participants will be introduced to several
KM/IM ethnographic and taxonomic tools and will have
the opportunity to apply these tools to their KM
environment. [Note: Estimated time to
complete course includes an additional 8 hours for additional
text reading assignments from Participant Observation,
James P. Spradley]Topics:
- Doing Ethnography
- Practice: Ethnographic Plan
- Practice: Ethnographic Journal
- Domain Analysis
- Classify Things and Events
- Collecting the Terms Used in an
Organization
- Purpose of a Taxonomic Analysis
- Componential Analysis: Practice
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18 |
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Workshop/Seminar
Note:
Complete
the above core (COR) eLearning courses before
attending the face-to-face workshop or advancing to the online workshop.
COR 580 Face-to-Face Workshop (class
schedule)
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32
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COR 581 eLearning
Only Workshop |
40 |
|
Workshop
Breakdown Both the Face-to-Face Workshop and the online
learning version of the face-to-face workshop focus on allowing
participants to utilize and apply the tools and worksheets
of the Knowledge/Innovation Management Methodology through case
studies, examples and application exercises.
Additionally, the course introduces new principles of KM
and summarizes the key concepts covered in the
elearning core courses and track courses, including knowledge as
a commodity, and MetaInnovation. The focus is on actionable
vs. theoretical concepts.Note: The eLearning Only
(eLO) course takes a little longer to complete than the
Face-to-Face workshop. Benefits include travel time and expenses eliminated
with the eLO seminar. |
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General Knowledge Management
Courses
KMA 531 Program/Project Management
for KM
This course describes the
technical, product, process, and administrative
aspects of project management for innovation and
knowledge management in organizations, and describes
how homophily and heterophily diffusion function to
convey innovation.
Modules and Topics:
- Knowledge Management / Project
Management
- Influence of Everett Roger's
Diffusion of Innovations on KM/PM
- Developing the Level 1 and 2 KM
/PM Work Breakdown Structures (WBS)
- Black Box Analysis
- White Box Analysis
- Black Box Analysis Social
Networks
- Social Network Map
- Communicating Innovations from
KM/PM
- Homophily
- Homophily as a Barrier to
Diffusion
|
5 |
KMA 537 Cultural Transformation
Culture
is an organization’s defining essence, shaped by
both external (environmental) and internal (vision,
history, practices, processes) factors.
If our cultures are to keep pace with
technological advancements and with shifting
necessities for maintaining and improving
productivity, then organizational cultures don’t
need to merely adapt to change but to be
transformed. This course covers concepts, principles
and models of cultural transformation.
It also includes techniques for managing
transformation, handling resistance and four common
approaches to implementing organizational
transformation. [Note: Estimated
time to complete course includes an additional 4
hours for additional text reading assignments from Diffusion
of Innovation, Everett Rogers].
Module Topics:
- Culture and
Transformation
- Models and Patterns
for Transformation
- Keys to Successful
Transformation
- Transformation
Process
|
12 |
KMA 545 Estimating KM
Projects
Determining the cost of KM implementation can be a
complex problem, involving both implementation of a
hardware component and intangibles such as
establishing a learning culture. This course
addresses how to project costs for knowledge-centric
business transformations, presenting a practical
framework for making strategic, financial,
operational and technical decisions. |
6 |
KMA 553 KM Strategic & Operational Planning
Knowledge Systems Engineering offers
the best way to take advantage of identifying,
analyzing, and diffusing knowledge for both
development and implementation of strategy.
An organization uses Knowledge System
Engineering
Strategic Planning to apply analytically and
intuitively derived knowledge toward the development
of its vision, mission, objectives, strategies, and
resource allocation decisions.
Topics:
- Overview of KM Strategic
Planning
- Models for KM-SP
- The KM/SP Event Process
- Major Activities of KM-SP
Event Process
- Operationalizing KM Strategic
Planning
- KM-SP Self Innovation
|
4 |
KMA 561 Innovation Environment Management
Participants will
understand the importance of innovation as a target
and the way knowledge management will accomplish
this innovation.
Students will see knowledge as a commodity
and how this commodity can be managed. They will also see how knowledge and innovation management
can be accomplished from order 2 through order 3 and
beyond. [Note: Estimated time to
complete course includes an additional 6 hours for
additional text reading assignments from Diffusion
of Innovation, Everett Rogers].
Module Topics:
- Introduction to
Theoretical Framework
- Innovation Strategy
and the Role of Knowledge Management
- Knowledge
Manufacturing and Innovation
|
22 |
Knowledge Environment Engineering
Courses
KEE 532 Innovation Environment Analysis & Design
This
course will provide tools and techniques for designing
and engineering an environment that will foster
collaboration and ingenuity.
Course is based on concepts from Everett
Rogers. [Note: Estimated
time to complete course includes an additional 10
hours for additional text reading assignments from Diffusion
of Innovation, Everett Rogers.]
Modules and Topics:
- Innovation Environment Analysis
and Design
- What Fuels Innovation?
- Who are the players?
- The Innovation Process Model
- Innovation Diffusion
- What Innovations are More
Certain? More Uncertain?
- How are Innovation Project
Estimates Made?
- How to Hedge Innovation Risks
- Innovation Environment Analysis
and Design
- Innovation Environment
Engineering
- Why Do We Do Innovation Analysis
and Environment Engineering?
- Getting Started
- The Innovation Modeling Method
- Innovation Environment Analysis
and Design
- CAS Theory
- CAS Theory Applied to Business
and KM
- Innovation Environment Modeling
Language
- Terminology and Icons
- System Operational
- Innovation Environment Analysis
and Design
- Innovation Environment Analysis
and Design
- Innovation Environment Modeling
Process
- How is IEM used?
- IEM Phases
|
13 |
KEE 538 KM Software Tools
This course will provide you with
Internet links to various resources that will help you
engineer a technological environment, which will
enable your organization to reach its goals faster and
more efficiently.
|
4 |
KEE 546 Knowledge
Technology Applications (Case: Portals)
Knowledge Portal Technology enable a common
platform for delivery of information. They offer users
a single point of access for viewing and acting upon
information, personalizing each user's access based
upon individual requirements and profiles.
Knowledge Portals provide the infrastructure
and enabling technologies to support knowledge
creation, production, acquisition, aggregation,
filtering, organization, transmission, dissemination,
usage and/or retention. This course covers the
concepts, types and terminology of portals.
[Note: Estimated time to complete course
includes an additional 6 hours for additional text
reading assignments from Things That Make
Us Smart, Donald A. Norman].
Module Topics:
- What are Portals?
- Knowledge Portal
Concepts
- Terminology
|
12 |
KEE 552 Knowledge
Technology Design (Case: Portals)
So
you're ready to start designing a knowledge portal.
Where do you start? Knowledge Portals Design covers
the principles of object oriented design, the
application of use cases, common uses for portals and
the steps to develop, implement and manage a portal.
This course shows how to put into practice the
concepts of Knowledge Portals Applications (530EE).
Topics:
- Principles of Object Orientation
- Understanding Use Cases
- Use Case Diagrams
- Creating Knowledge Portals
- How are Knowledge Portals
Developed and Managed?
- Implementation of a Knowledge
Portal
|
12 |
KEE 560 Physical Space Design and KM
This
course will describe to you the impact of physical
space on knowledge processes and how to engineer that
space to improve processes.
Module Topics:
- What is Personal
Space?
- What Events and
Concepts have Influenced the American Workplace?
- What is Design?
- What are the Key
Elements to Increasing Productivity?
- New Trends in
Physical Space Design
|
8 |
KEE 568 Social Network Engineering for KM
The
social network is not the same as the formal
organizational chart. In addition to official,
"chain of command" communications, knowledge
spreads through informal channels. Recognizing the
actual, rather than the official, flow of information
is essential to managing knowledge harvesting and
distribution. This
course presents types of social networks in
organizations, opinion leaders, social norms, strong
and weak ties and mapping social networks with an
emphasis on how social networks affect implementation
of innovation.
Topics:
- Types of Social
Knowledge Networks
- Strong and Weak Ties
- Social Norms Opinion Leaders
- Mapping a Social Network
- Analyzing a Social Network Map
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4
Total
(hrs.)*
164 + workshop
*Course length estimates are not
exact due to a number of variables. |
Level 2
CKM/KE Course
| Overview |
| You should have completed the Level
1 CKM/CKEE eLearning course before starting this project. The
topics there provide the concepts and background you will need to
present your level 2 certification project most favorably. The goal
is that you will apply the KM/IM method and tools to an actual KM
project. The KM Level 2 Certification Project is the basis for
earning Level 2 KM Certification. It is designed to demonstrate
your understanding of the Level 1 subject matter covered in the
Level 1 CKM/CKEE Knowledge Management course. In completing and
documenting your project, you will follow the eKC Knowledge
Management/Innovation Management Methodology and use the prescribed
Worksheets. The Level 1 Program provided you the opportunity to see
and use the eKC KM/IM Method applied to various case studies. Your
Level 2 KM Certification project will build on that experience.
In this course you will
extend your professional development to include adapting economic
tools and measures to improving knowledge systems within
organizations. The Level
2 KE program provides an overview of the level 1 KM/KEE program from
an economics perspective with specific emphasis on measuring
organizational performance.
|
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KME 600 Introduction to Level 2 KM Program |
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This course describes the
difference between Level One and
Level Two Knowledge Manager programs
and provides an understanding of
the Level 2 Certified Knowledge Manager project
objectives. |
| KME 601 Economics Overview |
| This course describes the parallels between economics and
knowledge economics, describes cost benefit analysis and how it
applies to knowledge decisions, defines basic knowledge economics
terminology, describes how to differentiate between value and cost,
and identifies the three factors of production and explain how they
relate to knowledge. Topics include:
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Economics is not just about Money
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Model Building
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The Economic Approach
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Knowledge is the Life Blood of an Organization
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Economics 101
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Supply and Demand
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Value and Cost
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The Economic Purpose of Firms
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Market Systems
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The Three Factors of Production
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The Economic School of Knowledge Management
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Knowledge Economics Terminology
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KME 602 Introduction to Knowledge Economics |
| This course covers knowledge economics, knowledge management
economics, and the economists who influenced its development as well
as describes a knowledge production function. Topics include:
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Knowledge Economics Origins
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Knowledge Economy
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Knowledge Production Function
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Knowledge Markets
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Knowledge Systems and Processes
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Knowledge Diffusion and Usage
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Production Systems and Functions
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KME 603 Knowledge Production Function |
| This course explains how to identify a knowledge production
system, distinguish between level 1, 2, and 3 production functions,
provides examples of how to use a production function on knowledge,
explains why the brain can be represented as land in economics, and
gives an example of a system that generates non-money based profit.
Topics include:
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Technological Knowledge Production
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Knowledge Capital
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Economic Entities
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Two Types of Knowledge
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Technique Choices
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Level 2 & 3 Knowledge Production
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KME 605 Knowledge Management Economics
Interventions |
| In this course you will learn the role of a knowledge manager
and identify the primary knowledge management economic
interventions. Included are three types of interventions and an
explanation of how interventions can have unintended consequences.
Topics include:
-
Knowledge Manager Role
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Knowledge market Interventions
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Developing Interventions
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Does the Intervention Work
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Examples of Intervention
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Reducing Learning Curve Costs
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Effectiveness of KME Interventions
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KME 606 Knowledge Econometrics and the Impact of KME
Interventions |
| This course describes knowledge econometric tools and the impact
of KME interventions using knowledge econometrics. Topics include:
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Economic Cost/Benefit Analysis
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Rate of Innovation
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Learning Curves
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Diffusion Curves
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Impact of Interventions
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Speeding up the Rate of Innovation
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Reducing Learning Curve Costs
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Compressing Diffusion Curves
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Critical Mass
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Improving Decision Making
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Knowledge Quality Control and Assurance
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Other Knowledge Quality Criteria
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Knowledge Technologies
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Computer-based Knowledge Technology
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| KME 607 Cultural Transformation Using KME |
| Here we identify the techniques of KME cultural transformation.
Topics include:
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Cultural Transformation using the Economic Approach
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Focus on the Opinion Leaders
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Using Utility Function Analysis
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Utility Function Analysis Case Study
|
| KME 608 Communities of Practice using KME |
| This course describes the analysis of communities of practice
form a KME perspective. This section
will uses a case study to describe the application of a KME
perspective to an internet based Community of Practice. The case
being presented is the result of a study performed by the
eKnowledgeCenter under contract for the U.S. Army. This is presented
to demonstrate KME perspective as applied to a Community of Practice
and is not in any way meant to infer U.S. Army endorsement of the
study and its conclusions. |
| KME 609 Knowledge Portals Using KME |
| Here we identify the KME approach to portal development and
review a case study for a knowledge management economics tool
development project. Topics include:
-
Technology and KM Economics Technology
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Knowledge Management Economics Portal Requirements
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Invention Stage
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Invention Diffusion Stage
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Quality Assurance and Control
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Innovation Stage
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Knowledge Assessment and Valuation
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Knowledge Stock Management
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Embodied Knowledge Management
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Knowledge Management Economics Portal Design
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| KME 610 Knowledge Networks Using KME |
| Explanation of the dynamics of knowledge networks. Topics
include:
-
The Social Network Module
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The Effectiveness of the Knowledge Network
|
| KME 620 KM Level 2 Certification Project |
|
The KM Level 2 Certification Project is the
basis for earning Level 2 KM Certification. It is designed to
demonstrate your understanding of the Level 1 subject matter covered in
the Level 1 CKM/CKEE Knowledge Management course. In completing and
documenting your project, you will follow the eKC Knowledge
Management/Innovation Management Methodology and use the prescribed
Worksheets. The Level 1 Program provided you the opportunity to see and
use the eKC KM/IM Method applied to various case studies.
The goal here is that you apply the KM/IM method and tools to an actual KM
project. Objectives:
To show you:
-
understand the key concepts and
terminology of the KM Method
-
have demonstrated use of the
self-innovating KM Method worksheets on an actual KM project
-
are able to explain the concept
of managing and innovating knowledge from a KM perspective in a
project narrative
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